Welcome to Surplus Refund LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern
your access to and use of our website located at www.yoursurplusrefund.com (the “Site”), our phone
services, text messaging systems, secure document submission tools, and asset recovery services (collectively,
the “Services”).
By accessing our Site, communicating with our team, or utilizing our Services, you agree to be bound by these
Terms and our Privacy Policy. If you do not agree to these Terms, you must refrain from using our Site and
Services.
1. ELIGIBILITY & USER WARRANTIES
By engaging with Surplus Refund LLC, you represent and warrant that:
You are at least 18 years of age and legally capable of entering into binding contracts.
You are the rightful owner, heir, executor, designated beneficiary, or authorized legal representative of the
party entitled to the surplus funds being claimed.
All information, identification documents, powers of attorney, and claim paperwork submitted to us are true,
accurate, complete, and authentic.
2. ELIGIBILITY & USER WARRANTIES
Your privacy is highly important to us. Our collection and use of your personal data, including mobile phone numbers, are governed by our Privacy Policy.
Crucial Carrier Clause: Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
3. CONTINGENCY ENGAGEMENT & FEES
While Surplus Refund LLC utilizes diligent research, legal database auditing, and administrative experience to
assist clients, we make no guarantees, warranties, or representations regarding:
The guaranteed recovery of any specific dollar amount.
The exact timeline for court, county, or government approval and disbursement.
The complete absence of superior lienholder claims (e.g., mortgagees, tax authorities, judgment creditors)
that may legally impact fund distribution.
4. NO GUARANTEE OF OUTCOME
All content, logos, graphics, and materials available on www.yoursurplusrefund.com are the sole property of Surplus Refund LLC and are protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
5. SMS & MOBILE COMMUNICATIONS TERMS (TWILIO / CARRIER COMPLIANCE)
Surplus Refund LLC utilizes text messaging (SMS) to deliver timely customer service, claim status alerts,
document verification reminders, and administrative updates. By providing your phone number and opting in via
our website form, phone intake, or signed agreement, you consent to our SMS program under the following
terms:
SMS PROGRAM SPECIFICS & OPT-OUT INSTRUCTIONS
Program Purpose: Customer care, claim status updates, identity verification, document requests, and
appointment reminders.
Message Frequency: Message frequency varies depending on claim activity, pending documentation, and
direct client interactions.
Cost: Standard message and data rates may apply according to your wireless carrier plan.
Opt-Out Command: You may unsubscribe or stop receiving text messages at any time by replying STOP to
any SMS message received from us. Upon sending STOP, you will receive one single confirmation message
verifying your opt-out status.
Help Command: For assistance or questions regarding text messaging, reply HELP to any text message, or
call our customer service line at 877-357-4450.
Carrier Liability Disclaimer: Wireless carriers (including T-Mobile, AT&T, Verizon, and others) are not liable for
delayed, misrouted, or undelivered messages.
6. STRICT PRIVACY & TELECOMMUNICATIONS DATA SHARING RESTRICTIONS
We respect your privacy and enforce strict compliance standards in accordance with CTIA guidelines and
carrier regulatory frameworks.
Mobile Consent Non-Sharing Disclosure:
No mobile information will be shared with third parties or affiliates for marketing or promotional
purposes. All the above categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
7. INTELLECTUAL PROPERTY & SITE USAGE
All content on our Site—including logos, branding, text, graphics, forms, software, and operational materials—is
the exclusive property of Surplus Refund LLC or its licensors and is protected by copyright and intellectual
property laws. Unlawful copying, scraping, or redistribution of site materials without prior written consent is
strictly prohibited.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Surplus Refund LLC, its officers, employees, partners, and
agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of
or related to your use of our Site or Services, including but not limited to delay in fund disbursement by
government entities or third-party claim rejections.
In no event shall our total aggregate liability exceed the total fee actually received and retained by Surplus
Refund LLC for the specific claim giving rise to the dispute.
9. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without
regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms
or our Services shall be resolved through binding arbitration or in small claims court within the state of
operation.
10. MODIFICATIONS TO TERMS
We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon
posting to the Site. Your continued use of the Site or Services following any updates constitutes acceptance of
the modified Terms.
Contact & Regulatory Inquiries
For questions regarding Terms, our SMS policy, or to submit a regulatory inquiry, please contact us at:
Entity Name: Surplus Refund LLC
Affiliation: Proud Member of the Rightful Owner Project
Website: https://www.yoursurplusrefund.com/
Toll-Free Support: 877-357-4450